Refund policy
Returns and Exchanges
Return Window:
We accept return requests within 5 days of you receiving your item.
Return Eligibility:
To be eligible for a return, the item must be in its original condition: unworn, unused, with all tags attached, and in its original packaging. You will also need the original receipt or proof of purchase.
How to Initiate a Return:
To begin a return, please contact us at <sparklingstonesph@gmail.com>. Returns sent without prior return request will not be accepted.
Once your return request is approved, we will provide instructions on how and where to send your package.
Damages and Issues:
Please inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item, contact us right away so we can address the issue.
Non-Returnable Items:
The following items are not eligible for return:
- Personalized or custom-made jewelry
- Earrings (for hygiene reasons), unless defective
- Items damaged due to customer misuse, neglect, or improper care
- Items not in their original condition, including packaging and tags
- Items returned after the 5-day return window
- Items purchased during final sale or clearance events
Exchanges:
If you would like to exchange an item, please return the original item following the return process. Once the return is approved, you can place a new order for the desired item.
Refunds (Within the Philippines):
For our customers in the Philippines, refunds are only issued in the following circumstances:
- The item is defective or damaged upon arrival due to our error.
We carefully inspect all items before shipping. If you believe your item is eligible for a refund, please contact us via:
- Email: <hello@sparklingstonesph.com>
- Instagram: <@sparklingstones_ph>
We will notify you of the refund status after we have received and inspected the returned item. If approved, the refund will be processed through the original payment method. Please allow up to 10 business days for the refund to appear in your account. Processing times may vary depending on your payment provider.
We are unable to offer refunds for damage caused by the courier.
If more than 15 business days have passed since you received confirmation of your approved refund, please contact us.